Okay, I need both those that could and could not open the videos under Members Only give a try in playing an Instructional Video. Please get back to us and let us know if you are able to play one of these video. Thanks!
The support team did some modifications in updating the video access code (???). If this modification rectifies past problems of opening videos, the remaining unmodified videos in the website will be modified. After much back and forth and great delaaaays I am in hope the modification corrects the problem of some members not able to play the videos.